Privacy Policy

Overview

Bailey’s Luggage Lounge (“we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, booking forms, and luggage pickup and storage services.

Information We Collect

When submitting a booking request or contacting us, we may collect:

• Full name
• Phone number
• Email address
• Pickup and return locations
• Travel dates and timing details
• Flight or cruise information
• Special booking instructions

How Your Information Is Used

Your information may be used to:

• Coordinate luggage pickup and return
• Provide customer support and booking updates
• Send text messages, phone calls, or emails regarding your reservation
• Improve customer experience and operations
• Maintain operational and security records

Text Messages & Communication

By submitting your booking information, you agree to receive service-related communication from Bailey’s Luggage Lounge including text messages, calls, or emails regarding pickup coordination, luggage return, customer support, or booking updates.

Payment Information

Bailey’s Luggage Lounge does not directly store sensitive payment card information. Payments may be processed through secure third-party providers.

Information Sharing

We do not sell or rent your personal information. Information may only be shared with trusted service providers or authorized team members when necessary to complete your booking or operate our services.

Security

We take reasonable precautions to help protect your personal information and luggage-related records. However, no electronic communication or storage system can be guaranteed completely secure.

Third-Party Services

Our website and booking systems may use third-party tools including scheduling platforms, forms, payment processors, analytics tools, maps, or communication services. These providers may have separate privacy policies and terms.

Cookies & Website Data

Our website may use cookies or similar technologies to improve functionality, analyze visitor activity, and enhance user experience.

Policy Updates

Bailey’s Luggage Lounge may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or your information, please contact: