Privacy Policy

Bailey’s Luggage Lounge respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book services, or contact us.

1. Information We Collect

• Your name, email address, and phone number
• Booking details such as bag count, bag size, dates, times, and pickup or return location
• Messages you send by email, text, or contact form
• Payment-related information handled by third-party providers
• Basic website usage information such as browser type, device type, IP address, and pages visited

2. How We Use Information

• To manage bookings and provide luggage services
• To confirm reservations and send service updates
• To respond to questions and provide customer support
• To improve our website and customer experience
• To meet legal obligations and help prevent fraud

We do not sell your personal information.

3. Calls, Texts, Payments, and Cookies

If you provide your phone number, we may call or text you about your booking or service updates. Standard carrier rates may apply.

Payments and some booking tools may be handled by trusted third-party providers, which process information according to their own policies.

Our site may use cookies or analytics tools to improve functionality and understand general site usage.

4. How We Protect and Keep Information

We take reasonable steps to protect your information. No online system is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for business, legal, or operational purposes, then delete or anonymize it when appropriate.

5. Your Rights

Depending on your location, you may request access to, correction of, or deletion of the personal information we maintain about you.

6. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

8. Contact Us